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VetApprovedRx -Shipping, Orders and Returns -Pet Medications
Call Toll Free: 877.847.7389
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All Products US EPA And FDA Approved

We Ship USPS and FedEx.

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Welcome valued customer!!!

Promotional Codes:

When you register make sure to Opt-in and watch your email for specials and exclusive savings for our customers. To receive your discount enter the applicable code at check out.
We want everyone to save at VetApprovedRx.

Use the code below to save today!

Use Promo Code SaveNow5 and save $5 off any order over $99.00

If you have any difficulty entering the code or difficulties with the promotional codes, please contact us at:

TollFree: 1-877-847-7389
Fax: 1-877-310-4152

VetApprovedRx's Customer Satisfaction Guarantee:

* We sell the same exact medications sold by your veterinarian
* We have a lowest price guarantee*
* Your personal information is safe and secure and we guarantee we do not sell or share your email address
* Easy returns if you changed your mind or if you ordered the incorrect product
* Excellent customer service
* Free On Line Vet Consults

VetApprovedRx's Product guarantee:

* All medications we dispense are approved by the EPA Environmental Protection Agency and FDA Food & Drug Administration for sale in the United States.
* We sell the same exact medications sold by your veterinarian.
* We do not sell expired or foreign medications.
* We sell only high quality pet medications that have been utilized by our Veterinarian over the last 10 years.
* We sell what works and is veterinary approved.

There are so many pet products on the market, we want to sell you only what we know works. No one has the time or money to spend effortlessly purchasing pet products that do not live up to their marketing. So we only sell what we feel works and meet our Veterinarians approval. We hope this will save our valued customers time and money and increase their confidence in their purchases for their pets.

How to begin your order

You may begin placing your order in one of two ways.

Method #1.

1. Select your items by clicking on the add to cart button and place them in your shopping cart.
2. Review your items in your cart and click proceed to check out
3. You will be asked for some contact and billing information.
4. If you are placing a prescription order, you may be asked to enter some information about you, your pet and your veterinarian, this is required to ensure the accuracy of your prescription order and shipping information.
5. Click submit, once you have reviewed your order and the prescription information.
6. We recommend printing your receipt for your records, we will be sending you a copy of your order and shipping information for you to keep as well.
7. If you happen to notice a mistake, please feel free to call us and we will be happy to correct the error. Please notify us as soon as possible to ensure the correction can be made before your item has shipped.

Method #2.

1. Before you have chosen items to place in your shopping cart, you may begin by clicking on the click here to register now icon.
2. You will be asked for some contact and billing information.
3. After you have completed your registration you may proceed to choose your items and place them in your shopping cart.
4. Once you have chosen the items, click to continue to check out.

What if you have forgotten your log in information?

If you have forgotten your Log In information and password, click on Log In, and there you will find where to click to have your information emailed to you.
Or if you would find it easier, just call us at 1.877.847.7389.

Order Confirmation and Tracking:

Your order number also serves as your confirmation number and will be on the receipt that you printed at the time of check out or you find it in the email we send you to confirm your order.

We accept the following methods of payment: We accept Visa, Mastercard, American Express, Discover and PayPal.

Shipping Policies. Methods, and Rates:

Currently we cannot ship prescription orders outside of the United States. We do ship both prescription and nonprescription orders to APO/FPO addresses.

Orders of in stock, nonprescription items will usually ship within 1-3 business days. Please allow 24 to 48 hours for prescription order processing. We will do our best to make all prescription orders process quickly but how quickly your veterinarian replies to confirm the prescription determines the actual time it takes to process your order. Please note that prescription items with Priority shipping will not ship until the prescription is approved by your veterinarian first. You should expect any order shipped via standard shipping to arrive at your door within 3 to 7 business days. Standard orders are shipped via USPS. All Priority Mail orders are shipped via USPS as well.

Shipping Costs with an order over $49.00 {$49.01 or more}:
Standard shipping is FREE.
Priority Mail is $3.99 normally 2-3 business days.

Orders shipping to Canada have separate shipping fees that will display when placing an order.

If your order is $49.00 or less:
Standard Shipping is $4.99
Priority Mail is $6.99 normally 2-3 business days.

Orders shipping to Canada have separate shipping fees that will display when placing an order.

Please note that prescription items with Priority shipping will not ship until the prescription is approved by your veterinarian first.

Orders Shipping to Canada

Shipping to Canada is $17.99 for most orders, few exceptions apply, you will be contacted if additional shipping is necessary. VetApprovedRx ships via USPS for most orders.

Exceptions: If ordering Azodyl or other refrigerated items please Call Toll Free: 877.847.7389

Please Note: You are responsible for importation of your order. We cannot be held responsible for returned, damaged or destroyed packages by customs. Please make sure you know your regulations for importation into your country or region. There may also be additional duties, fees or taxes imposed by customs. Canada post calls these COD Collect on Delivery Fees which includes a $7.25 administration fee. The FDA does not allow the returns of food or drug products this includes anything taken orally to the United States from Canada. Any refused or returned packages will be destroyed by customs.

Orders shipping to Hawaii, Alaska and New Mexico can take up to 10 business days to get to destination.

Canceling an Order:

We know that for various reasons you may need to cancel your order with us, please call us directly at 1.877.847.7389. We prefer you call over sending an email to prevent a delay in processing the request and you will be able to ask any questions you may have. If your order has not shipped yet we will be able to cancel your order free of charge, no questions asked. If your order has shipped before you call to cancel, you will need to request a return code and your order will be subject to our return policy. Please see our return policy below.

Easy Returns:

We have a 100 satisfaction guarantee on all of our products. You can return any product purchased from us within 30 days of the order date. By law we cannot accept prescription item returns. In order to make the return process as smooth as possible, please read the following procedure carefully.
You should either call us at 1.877.847.7389 or email us at our customer service: and place the request for a return code. Since we value your opinion, we will ask you to provide an explanation of why your are returning the product. Customer feedback on our products is greatly appreciated.

Return items using the address on the packing slip or to the following address:
14677 Hwy 194
Oakland, TN 38060

Please write your name, order number, address, return code and contact information on another piece of paper and place it in the box with your item. Anything you return should be either unopened or in otherwise new condition to ensure that you're eligible for a full refund.

We will contact you with details of your refund, once we receive and process the returned item. Please note that we refund shipping costs only if the return is the result of our error, and the entire order is returned.

The products being returned must arrive unopened and in saleable condition.
We strongly urge shipping any returns in durable protective packaging with tracking so you can confirm when we have received it.
We are unable to accept returns of refrigerated items..

We offer only the highest quality products available. If you receive a product that has been damaged during shipping, please contact us immediately so we can arrange to have the product replaced or have a claim filed with the delivery carrier if necessary. We pay for return and replacement shipping for any order errors that are our fault. Claims must be made within 72 hours after you receive an order. You may cancel an order at no cost if it has not yet shipped.

Easy Ordering Refills:

Ordering refills with VetApprovedRx is simple. Just log into your account, view your past orders, and add items straight to your current shopping cart. Then proceed to check out.

What is the Free Veterinary Consultation?:

The free veterinary consult is offered so that you have an opportunity to ask our licensed veterinarian a question that you might not have had a chance to ask about your pet or perhaps you would like a second opinion on an answer you have already received. You may ask questions about your pets health, pet medication or any generalized pet question. You must have purchased at least $39.00 worth of pet medication to receive your free Vet consult code. On your receipt you will have the opportunity to click on consultation and it will take you directly to the consultation request with all of your information filled out except for your questions. We will also email you your one time use veterinary consultation code that you may wish to use at another time or within next 30 days.

If you wish to purchase an online Veterinary Consultation, you may do so for $25.00 located in the Online Consultation page.

Medication and expiration dates:

All medications are at their most effective freshness. All our medications are stored properly to ensure optimal shelf life.

* Lowest Prices, Guaranteed:

At VetApprovedRx, our goal is to offer high quality medications at the lowest price available to you. Price shopping is one of the benefits of internet shopping and we know you value the money you spend on your pet. If you find a lower price on a certified EPA and FDA approved medication including shipping, we will match that price.

It is important for you to know that the price matching is only valid at the time of your order, and does not apply to orders that you have already placed. Please contact us at 1.877.847.7389, please have ready at the time of your call the following information: where you found your item for less, if the item is EPA and FDA approved and the details of shipping costs attached to the item.