Frequently Asked Questions

What is Subscribe & Save?

Subscribe & Save is a free subscription service that allows you to save money on every recurring order. You can schedule regular deliveries to keep you supplied with the prescriptions, food, and any other items you need to care for your furry family members. You can pause, adjust delivery time, or cancel your subscription at any time.

Can I order prescription medications with Subscribe & Save?

Yes. Please allow 24 to 48 hours for prescription order processing. We will do all possible to process your prescription order quickly, but how quickly your veterinarian replies to confirm the prescription determines the actual time it takes to process your order. We are unable to ship a prescription until we receive your veterinarians approval. You can see view our "How to order Rx" page here.

How can I add or remove items in my shipment?

To add items: go to the product page of the item you'd like to add and set up a recurring delivery as if you were creating a new shipment. You can then set it to be delivered on the same date and at the same frequency as other subscriptions.

To remove items: go to My Account and click on My Dashboard, then click on My Product Subscriptions from the left-hand menu. For the item you wish to remove, click on "Cancel Subscription" and confirm you'd like to remove it from your subscriptions.

How do I reschedule or delay my shipment?

Go to My Account and click on My Dashboard. Click on My Product Subscriptions from the left-hand menu. Locate the product you'd like to reschedule or delay and choose to either skip the next delivery, pause the subscription, or cancel the subscription. This is adjusted on the product level.

You can also click on the red calendar icon next to the Next Ship Date and choose a new delivery date.

To change how often your subscription arrives, click the dropdown under "next ship date" and adjust the frequency.

How do I cancel Subscribe & Save?

Go to My Account and click on My Dashboard. Click on My Product Subscriptions from the left-hand menu. Locate the subscription you'd like to cancel and click on "Cancel Subscription" and confirm you'd like to remove it from your subscriptions. This is done on the product level, so if you have multiple product subscriptions to cancel be sure to click on "Cancel Subscription" for each product.

This will cancel all future shipments of your subscription order.

See all Subscribe & Save FAQs here.